Professional Attention, Professional Care
Sourcing Your Products
While you're sitting in the comfort of your own office or home to browsing on EastStore.com huge range of Chinese clothing online, we're already busy in designing and produce the fascinated Chinese products for you. With offices in Shanghai, EastStore.com works with the best and most trusted manufacturers and tailors here, selected for high quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.
Processing Your Product Order
Upon clicking "Complete Order," your friends at EastStore.com spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to place the order at our manufacturer. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
Testing Your Products
Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. All products go through an exhaustive Q.C. procedure. We check every stitch of the clothing to guarantee you receive the best quality of Chinese clothing.
Packing Your Products
EastStore packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.
Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
Tracking Your Products
Once your product leaves our doors, you can keep tracking it online until you receive it. EastStore.com customer service team is always working behind the scenes to address your every need and query. We track your shipments real-time, and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we're always here to serve you.